Returns

Made after you order

I do not pull a print off a shelf. After you pay, I send the file to the lab. That is why a change of mind is not the same as returning a sweater.

If the print arrives damaged, defective, or not what you ordered, email me at me@darrenjackson.net within 30 days of delivery. Include the order email and a photo of the problem. I will make it right — reprint, replace, or refund.

Change of mind

If you simply do not want it, write me anyway. I may not take it back. It was made for you.

Sale prices and coupons do not change the damage rule. If the lab or I got it wrong, I still fix it.

Do not ship it back first

Email me before you send anything. I will tell you what to do. Do not mail a print into the void.

If we agree you will send it back, you cover that shipping unless the mistake was mine or the lab’s. I do not refund outbound shipping on a change of mind.

Refunds

Approved refunds go back to the original payment method through Stripe. Banks take their own time.

Questions: me@darrenjackson.net.